VPN won’t connect? Troubleshooting
If your VPN stopped connecting, loads pages slowly or works unstably (especially on mobile internet), most of the time a couple of settings fix it. Carriers keep updating their filters while our algorithms try to bypass them. Pick your app and follow the step-by-step fix.
Go through these steps for your app.
Hiddify
RecommendediPhone, Android, Windows, macOS, Linux
Happ
RecommendediPhone, Android, Windows, macOS, Android TV
V2rayNG
Android
Foxray
iPhone, iPad (iOS)
Streisand
iPhone, iPad (iOS)
Karing
iPhone, iPad, macOS, Android, Windows
Universal tips
If nothing helped
Airplane mode
The carrier may have temporarily put your IP in a "penalty box". Turn on Airplane mode for 10 seconds, then turn it off. Your phone will get a new IP and the limits will reset.
Update the subscription
Tap the "Update" button in the app. We may have changed the technical servers or released new paths for internet access.
Change the location
Try choosing a "via Russia" route instead of "Direct". Carriers may temporarily block direct foreign traffic in your region.
Split tunneling
Want the VPN to work only in specific apps (e.g. only YouTube) while banking apps connect directly?
Still having problems?
Take a screenshot of the error or app logs and send it to our support team.